Conversational Chat Assistant

Our Conversational Chat Assistant brings generative AI-powered, human-like interactions to banking, transforming customer engagement from static FAQs into intelligent, contextual conversations. Integrated with the bank’s ecosystem and Customer Data Platform (CDP), it delivers personalized, real-time assistance—explaining spending patterns, suggesting savings opportunities, recommending tailored products, and even resolving disputes or guiding users through onboarding workflows.

Powered by large language models and reasoning engines, it goes beyond answering questions to proactively drive cross-sell, up-sell, and retention, all while adhering to compliance and SOPs. The result is a 24/7 personal banker that scales across millions of customers, delivering empathy, efficiency, and financial empowerment through every interaction.